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General terms and conditions OneVillasIbiza

General

OneVillasIbiza.co.uk is part of One of a Kind Travel registered at Kloosterstraat 38 in Muiden, the Netherlands, with KVK number 77856902. The office is located in theHUB, Carrer del Pedrer 4, 07819, Santa Gertrudis, Ibiza. These terms and conditions – which will be updated from time to time – cover all services made available online, by e-mail or by telephone. By making a reservation through our website, you acknowledge and agree that you have read, understood and agree to the terms and conditions below as well as corona terms and conditions.

One of a Kind Travel is an intermediary and will make reservations for you regarding accommodation, transportation and possibly activities. We put satisfaction first! If you have any complaints, we would like to discuss them with you personally to come to a proper solution.

Travel Guarantee Fund Foundation

One of a Kind Travel is affiliated with SGR. The SGR guarantee means that consumers are assured of getting their prepaid travel money back if their counterparty is unable to fulfill the agreed consideration due to financial insolvency.

Scope of our service

Through this website (www.huishurenibiza.nl) we (One of a Kind Travel B.V., kvk 77856902) offer an online platform on which owners of vacation homes in Ibiza (accommodation providers) can post their vacation homes to offer them for vacation rental, and where you as a visitor can book those vacation homes for your vacations. When you make a booking through the website, you are entering into an agreement with the accommodation provider from whom you are renting the vacation rental. The latter sometimes presents a rental agreement to be signed by you immediately after booking, and sometimes upon arrival. We act solely as an intermediary between you and the lodging provider. Thus, no agreement will be formed between you and One of a Kind Travel regarding the rental of the vacation rental.

When booking through our website, you are bound by the booking confirmation and our terms and conditions, cancellation policy, and other terms and conditions as described below, which include our mutual rights and obligations.

Our services are for personal use only and not for commercial use. Therefore, you may not resell, screen (e.g., spider, scrape), deep link, use, copy, display or download any content information, software, products or services offered on our website for commercial or competitive purposes or activities without our permission.

Payment

After you fill out our booking form, the vacation rental (after approval from the lodging provider) will be reserved for you and the booking documents will be sent to you by email. Please check that the booking is correct and that your name is spelled correctly. If something is wrong, please let us know as soon as possible. After you have received confirmation of the reservation of the property from us, a deposit of 30% (in some cases 50%) of the rental price of the total agreed travel sum must be paid. This deposit must be credited to our bank account within 2 days. The remaining 70% (or 50%) of the outstanding amount must be credited to our bank account before 6 weeks before departure. For reservations made within 6 weeks before departure, an urgent transfer must be made, and the amount must be credited to our bank account within 48 hours. If payment is not made on time, the traveler is in default. We then have the right to cancel the booking on behalf of the accommodation provider.

The total price for which you booked the house is made up of the rental price and any additional administration fees.

It is possible to pay by credit card or via PayPal, but for this we charge a 2.5% (credit card) or 3.4% (PayPal) transaction fee on top of the indicated rental price.

Tourist tax

Tourist tax is €2.20 per person per day, (16 years or older) and can be paid locally (if requested).

Deposit

The deposit must be paid by bank transfer before the beginning of the rental period. The exact amount of the deposit and method of payment is indicated on the payment order you receive when you have booked a property through us. The deposit will be transferred back to you within 1 week after the day of departure if the deposit has been paid by bank transfer or returned on the day of departure if you paid the deposit on arrival. You will receive the entire deposit back if the property is still in the same condition as when you arrived; i.e., no damage, no trash, dishes done, left clean, and the key returned to the appropriate janitor of the property before 10 am. Any costs incurred for using additional facilities and/or additional services booked may also be deducted from this.

Should any of the above be found to be defective, we may need to hold the deposit a little longer until the exact cost of the damage is determined. If the damage exceeds the amount of the deposit, you are also liable for the excess.

This provision counts as a third-party clause for the benefit of the lodging provider.

Liability One of a Kind Travel

If due to unforeseen circumstances One of a Kind Travel is forced to cancel the reservation on behalf of the accommodation provider, we will do our best to offer you an equivalent alternative. If this is not possible or if you do not accept this offer, you may cancel the agreement with the accommodation provider and One of a Kind Travel will refund on behalf of the accommodation provider the rental fee already paid. For any (further) damages in connection with the foregoing, the accommodation provider is solely liable.

As an agent, One of a Kind Travel assumes no liability for damage or personal injury occurring in or around the vacation rental as well as changed circumstances, including construction work and natural phenomena. The accommodation provider as the other party to the rental agreement bears sole liability for this. If you wish to hold the lodging provider liable, we will provide you with any necessary contact information. We will do our best to mediate in such a situation.

Rented properties are strictly for vacation. Professional photography and parties or wedding celebrations in and around the property are permitted only with the express permission of the lodging provider. To do so, contact One of a Kind Travel.

Situations or circumstances arising out of or caused by, directly or indirectly, forces beyond One of a Kind Travel’s control, regardless of location, including, but not limited to, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, natural phenomena, nuclear or natural disasters or acts of God, and interruptions, loss or failure of utilities, communications or computer (software and hardware) services, shall not constitute grounds for cancellation with refund or relief from One of a Kind Travel.

Arrival and Departure

The houses will be available after 4 p.m. on the arrival day unless otherwise indicated in the description of the house on our website. A supplement may be charged for late check-ins or check-outs.

When you arrive we ask you to check your property right away; if there is any damage please report it immediately to your contact person, otherwise we will charge you for the damage. Should any damage occur during your stay, please contact your contact person immediately so she can review the damage and the cost can be calculated.

On the day of departure, leave your accommodation in the same condition as you found it. The kitchen, dishes and barbecue, with all supplies should be clean and where they belong. No need to vacuum or scrub as the final cleaning is included in the price. However, everything must be neatly returned to the place as you found it on arrival. If not, we are required to charge a minimum of €250 or more on behalf of the accommodation provider, the amount (your liability) depends on your accommodation and how it was left behind.

On the day of departure, you will have to check out before 10:00 am and return the key to the housekeeper. Please adhere to these terms so that we can maintain a functioning system. In case you do not leave the house on time we will deduct from your deposit on behalf of the accommodation provider €50 for the first hour and €150 per half hour thereafter.

This provision counts as a third-party clause for the benefit of the lodging provider.

Parties/parties/noise pollution

The production, performance or organization of private parties in homes is prohibited. Hosting parties without our prior approval will mean that we will withhold the full deposit on behalf of the lodging provider. All complaints, fines, damages, payments and possible eviction of the house resulting from this will (in addition to the deduction of the deposit) be borne by the tenant; neither we nor the accommodation provider are liable for this, and with respect to damages and consequences for violation of this prohibition, you indemnify us and the accommodation provider. This also applies to any form of noise pollution. The homeowner has the right to deny further access to the villa. This provision counts as a third-party clause for the benefit of the lodging provider.

Do not turn the music up too loud during the day and no music after 10 p.m. at night and until 10 a.m. in the morning. Bringing your own sound equipment is prohibited. In case of complaints from neighbors, a minimum of €500 per incident will be deducted from the deposit.

Car rental

Almost all of our accommodations are located in outlying areas. Transportation is required to reach this location. Public transportation is usually nonexistent, or infrequent. And the cab is very limited, especially when it comes to the countryside and explaining the way by map. We recommend renting a car in advance from companies with local offices to avoid unpleasant problems. We have our own car rental partner and rates; if you are interested in this, please contact us or check our car rental page. With our partner Isla Blanca, you pay and sign the rental agreement when you pick up the car. We recommend that you read these carefully to avoid surprises. With our partner Motoluis, you pay in advance by credit card. A valid driver’s license is, of course, required. If we reserve a car for you in a certain class this does not imply a guarantee for a particular type unless otherwise agreed upon. We are not liable for damages from any cause whatsoever arising in connection with the rental of your car. This is something between you and the car rental company. We are intermediaries and only help you with the reservation of the car.

Bed linen and towels

Bed linen and towels are included in the rental of the house. Please bring your own beach towels and pool towels. In some cases, pool towels are included in the rental. Whether this is the case can be found on the relevant page of the house you booked with us.

Baby cribs and high chairs

If you wish to rent these you must indicate this in advance when booking. The additional costs will be included in the total amount of the rent. If you are renting cribs, you must bring your own sheets for these. Cost for a crib is €5 per night and for a baby chair €2.50 per night.

Waste disposal

It is mandatory to remove your trash every day. You will find the containers at main roads and intersections. Waste is separated in Ibiza: Green is for glass, blue for paper, yellow for plastic and aluminum, and gray for residual waste. Please keep in mind that the accommodations are located in rural areas and, if you leave the garbage, pests may descend on them. On the day of departure please be sure not to leave any garbage behind, otherwise we will charge €250 for this on behalf of the accommodation provider.

Keys

In the event that keys are lost or misplaced, the cost of replacing them will be charged to you by us on behalf of the accommodation provider. Keep in mind that this can sometimes be an expensive affair because of lock replacement and the purchase of new key and alarm sets.

Furniture and other possessions

It is forbidden to remove furniture or make other interior changes to your own taste…. Furniture and other goods may only be used for the purpose for which they are intended. If at the end of the rental period furniture or goods are no longer present or out of use due to other than normal use they will have to be paid for or replaced by the tenant with the approval of the accommodation provider. This condition also covers upholstery, wallpaper and the building in general. In case of damage, the value of the broken or cracked goods, cleaning costs for stained carpets, blankets, mattresses, bedding, etc. will have to be reimbursed by the tenant. The renter will use the furniture and other goods only in the rooms in which they are placed. It is forbidden to move them outside the rented premises. Blockages: The tenant will not throw items into sinks, bathtubs, bidets, showers, toilets, drains, etc. that could clog the pipes. Should this nevertheless occur, the tenant will be responsible for the costs caused for the removal of these blockages. This provision applies as a third party clause for the benefit of the accommodation provider.

Capacity and occupancy

Each house is set for a certain and maximum number of people. It is not allowed to stay in the house with more people than indicated in advance at the time of booking, except if this has been discussed with us and approved by us in the meantime. Guests are responsible for the number of occupants at all times where children over 2 years old count as full persons. In the event that you do not comply, we have the right to take appropriate measures on behalf of the lodging provider: eviction from the house and/or additional charges. Additional costs are a minimum of €150 per person per night. This provision counts as a third-party clause for the benefit of the lodging provider.

Insurance

Travel and cancellation insurance is recommended.

Cancellation

Any cancellation must be communicated by email as soon as possible and will incur a fee. In case of No Show, the cost is 100% of the rental fee and there will be no refund.
Cancellation fees are further calculated as follows:

  • more than 42 days before arrival: 30% or 50% of the total price. This depends on the house and this can be found on the web page of the house under the heading “Other information about this villa” -> “Cancel”
  • between 42 and 28 days before arrival: 60% or 100% of the total price. This also depends on the house and can be found on its web page.
  • from 28 days before arrival: 100% of the total price.

It is not possible to change dates or exchange a house for another house at a later date. The cancellation policy remains in effect.

Complaints

Of course, it is extremely important to us that you have a good vacation and that the vacation home meets your expectations. If, in your opinion, there is something wrong with the vacation rental or the booking, please contact your local contact immediately on site. If the problem cannot be resolved to your satisfaction by your contact, please contact us directly by phone (020- 6825421). For emergencies outside office hours, we can be reached at the emergency number +34 965 021 580. We will then endeavor to mediate to resolve the complaint quickly and to everyone’s satisfaction. If you leave the house without our permission, any right to compensation is forfeited. Should your complaint not be resolved to your satisfaction, please notify us in writing by registered letter or e-mail within 14 days of your return to the Netherlands. We will do our best to mediate any award of compensation after we have assessed that it would be appropriate. If this is not done in the manner stated above, we cannot consider your complaint. The lodging provider as the other party to the lease carries liability over deficiencies in the house. If you wish to hold the lodging provider liable, we will provide you -after the consent of the lodging provider- with any necessary contact information.

Prices

We reserve the right, without notice, to change prices on the site at any time. You cannot derive any rights from the prices of the houses as they are or were listed on the site.

Placing property on our map

The green arrow on the interactive map indicates the approximate location of the property. The exact location of the property may vary somewhat. No rights can be derived from the placement of this arrow on the map.

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